Thursday, 19 February 2015

Van Del Mundo: The face behind Teleiman IT Support

At call centers, technical support is offered to call center executives and help desk agents in order to offer assistance to unhappy customers and targeted audience via telephone, chat or email. The support system is connected to a CRM that allows executive offers customers improved satisfaction. IT support is known as the process of offering timely help with technology related products—computers, digital video recorders, cell phones and other accessories.

When it comes to knowing about the person who controls all aspects of Teleiman IT Support, Van Del Mundo, the director of Information Technology at Teleiman LLC, catches all eyes. He is the person solely responsible for leading and managing all aspects of campaign implementation using a Virtual Call Center Software from Five9. He keeps records of the implementation status as well as man-hours consumed, and send reports to managers on the daily basis. He successfully transforms campaign requirements into IT solutions by influencing the features of the Five9.

He has developed his call center management skills under the aegis of call center specialist and Teleiman LLC head Robb Auber. He also conducts various training sessions for call center staff, such as administrators, supervisors, report writers and agents. In addition, he assists in integrating CRMs with Five9 VCC. He effectively configures IT solutions and renders timely assistance and training to Five9 users in order to successfully deploy Five9 Virtual Call Center Build.

Teleiman LLC led by Robb Auber is famous for delivering global clients telemarketing and customer service solutions via a voice and a non-voice process.

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