Tuesday 24 February 2015

Learn The Art of Complaint Resolution with Teleiman LLC

There is hardly any business enterprise that has never faced a complaint from its customers. It is also quite clear that if there is a problem, there is a solution too, but at a cost. These days, call centers handle customer complaints and resolve all issues in an amicable manner. When it comes to finding the best call centers that lead the industry, Teleiman LLC headed by Robb Auber stays ahead of all in the competition.

Robb Auber has a unique art of handling Teleiman LLC complaints and offer all unhappy customers a great complaint resolution that make customers feel comfortable and satisfied. To do so, he does the following tasks:
  • Treating customers equally by rendering them credence.
  • Knowing the exact needs of angriest customers.
  • Understanding what they say about the brand.
  • Recording and organizing meaningful complaints to check the ground reality.
  • Categorizing complainers in segments, such as meek, aggressive, high roller, chronic, or barnacle.
  • Being neutral, no passivity or aggression.
  • Keep customers on the first priority.
  • Getting connected with complainers and taking their problems to better problem solving executives.
  • Asking the right questions at the right time. Simply, serve customers not inquire them.
  • Don’t let customers waiting for you; attend them instantly without wasting even a single second.
  • Verifying the resolution in order to make clients happy and satisfied.
  • Customers are king; they don’t like to listen.
  • Customers like to order; give them their due respect and drop the formalities.
  • Making the fully satisfied and keep on hanging with them until they are satisfied.
  • Thanking them for their valuable feedback.

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