Teleiman LLC: Responding to queries in no time

Customers of all sizes and types come to the sellers with a load of queries before, during, after completion of the sales process. They ask many questions until they are satisfied with the response offered by the seller or its third party representatives (call centers). Maximum companies take consumers’ complaints lightly and pay for it. Some companies that respond immediately find more business from their clients’ side.

According to a Harvard Business Review, “Companies that try to contact potential customers within an hour of receiving queries are nearly 7 times as likely to have meaningful conversations with key decision makers as firms that try to contact prospects even an hour later. Yet only 37% of companies respond to queries within an hour.”

With the mentioned-above quote, it is easy to understand that the importance of getting connected to clients and responding back is very crucial for the growth of businesses. Their rate of a business’s success depends upon the time taken in responding to clients’ queries.

Customers feel uneasy and irritated when they don’t get a timely response to their queries. When they fail to get better and timely response for an existing seller or group, they are more likely to switch over to new options. Such steps from the customer’s side is not a good sign for the seller.

Robb Auber call center Teleiman LLC is such a perfect option for the clients to get immediate response through meaningful conversations, keeping time and cost in mind.

Be it any simple customer query or Teleiman.com complaints, Auber delivers the best and uncompromised business solutions that make customers happy and satisfied. Call center specialist Auber serves different industries that include telecommunication, e-commerce, banking and finance, travel and leisure, health care, and shared services. His business acumen and call center expertise helps him increase sales exponentially and generates leads conveniently.

Know Robb Auber’s ability to handle Teleiman’s complaints via Teleiman’s reviews

Reviews are the best resources to know about the value and potential of any brand and its commercial products and services. Through the resources you can know the reality. When it comes to knowing about Auber’s ability to handle Teleiman complaints, Teleiman reviews put light upon the telemarketing techniques and strategies used by Auber in order to offer its clients flawless telemarketing solutions.

Teleiman.com reviews show the trust of business enterprises in services and solutions of Teleiman. These reviews reveal the truth.

“We’ve been working with Teleiman for several years now. They are simply the best call center organization we’ve ever worked with. They know how to find, train, align, motivate, and inspire a team. A results-oriented company, they believe in ‘walking the talk’ and ‘delivering on what they say.” —Andrew Surwillo, Managing Member, Atlantic Coast Media Group

“Teleiman made our web/ IVR partials campaign a success! Their performance is true to their word and consistent, and their strategies are forward-looking. Teleiman is a rare jewel in the industry.” —Thomas Shipley, CEO, Atlantic Coast Media Group.

The reputed and professional call center Teleiman LLC is known for rendering its inbound as well as outbound telemarketing services at a competitive price tag that suits all budgets. Teleiman LLC’s team has a wide and exhaustive experience in handling various call center modules, such as direct response, call center sales, upselling, cross-selling, consulting, and business process outsourcing. The call center is operated and owned by its CEO Robb Auber, who is highly experienced in handling call center processes and operations. Auber is fluent in developing and streamlining call center systems and operations in order to improve operational efficiency and meet all sorts of operational goals by sticking to cost, time, and quality parameters.

What makes Teleiman LLC a perfect for call center operations?

Some people think that managing a call center is nothing but an easy task of working with some computers, tele callers, and telephones. In actual, managing a call center is a hard nut to crack until you don’t have right manpower, machinery, processes, plans, and management to solve customers’ queries. Handling of call centers is a challenge that comes with loads of responsibilities. There, call center executives need to overcome customers’ expectations and surpass the targets, keeping the framework of cost, time and resources in mind.

When it comes to giving the right attention to call center operations, Teleiman LLC catches all eyes and makes a real difference. Owned and controlled by call center specialist and Teleiman CEO Robb Auber, the call center successfully integrates all call center operations to excel the performance, manage processes, and respond to clients’ queries. To do so, the call center gives preference to six key components including:

• Location
• Building and facilities
• Customer
• Technology and process
• People
• Financial and business management

By going through all Teleiman LLC reviews, you can easily evaluate the factors that make Teleiman LLC a perfect for call center operations. When all of the mentioned-above factors are joined perfectly, they gave an outstanding result. On the other hand, any unplanned change in these factors will definitely put an impact on the performance of call centers. Hence, there should be a perfect balance between call center operations in order to handle all processes in a smooth manner. Robb Auber’s call center has an envious reputation that he earned after making his clients happy and satisfied.

Why Teleiman LLC is the first-rate call center in the industry?

Teleiman.com’s U.S. and Manila facilities and systems are integrated with the finest networking, data, and call center technology for delivering superior performance, security, and reliability to its global clients. Teleiman offers inbound and outbound telemarketing services and it has a clear advantage over other call centers as it renders its clients a higher level of satisfaction. With its voice and non-voice telecalling services, Robb Auber’s professional and experienced Tele-calling team makes a real difference to the marketing needs of all clients.

Features: 1500 enabled workstations, full predictive, manual, and call-management capability, cutting-edge technology, and continuous research and designing (R&D).

Reliability: PCI compliant, comprehensive disaster recovery systems, and 100% power backup.

Extras: close to amenities and transportation, PEZA (Philippine Economic Zone Authority) support, and HR support.

Robust Geo-redundant network architecture:

• Scalable, reliable architecture
• Made from world-class technology
• Georedundant–PoP’sin Los Angeles and U.S. East Coast
• All connectivity requirements supported, from ISDN PRI to SIP trunks

Best-in-class communications infrastructure and Intelligent systems integration:

AVAYA S8800 CM5 System for interoperability standards, fully redundant S8800 servers in duplex configuration and supportive trunk configurations.

Five9 for manual, preview, progressive or power, and predictive dialing, optional message playback for answering machines, nuisances percentages observed and logged for compliance, Ofcom / TPS compliance and FCC / DNC playback compliance.

Comprehensive data security

• Handling of confidential data by employees designated with approved access
• Segregation of servers based on roles
• Disabling of unnecessary services
• Automatic pushing of AV definitions
• Updation of PC workstations
• Comprehensive password content/change procedures are in place and enforced.
• PCI Level Certification for all procedures and policies.
• Transferring of all file using SFTP (secure FTP) protocols.
• Maintenance of clean desk and clear screen policies.

Know who constitutes Teleiman LLC’s professional and expert team

Teleiman LLC’s experienced leadership leverages an intelligent strategy, top people, best practice training, and quality processes for delivering its new as well as existing clients outstanding telemarketing results. Teleiman call center team has a combined 60 years of experience in strong multinational, cross-functional, domain, and subject matter expertise in the contact center industry. Let’s find some of the people who have the responsibility to take the call center to the next level.

Robb Auber: Auber is the CEO and head of call center operations at Teleiman. He is analytical, goal-focused, and results-oriented. He has more than 15 years of experience in structuring high-performing call centers, developing models, streamlining BPO processes, and implementing supporting technologies. He has a flair for adapting quickly to dynamic business environments/processes, adopting a pragmatic approach toward improvising solutions to complex business issues. His such acumen and qualities make him a great asset for the call center.

Via Nicolas: She is SVP of Teleiman operations and an astute professional with more than 10 years of progressive call center experience.

Carol Eran: She is the director of quality and training at Teleiman. With more than 15 years expertise in account management, production, and quality assurance, she has a unique ability to build high performing, morale teams in a cost effective manner.

Van Del Mundo: He is the director of Information Technology. He has successfully lead and manage all aspects of campaign implementation using Five9’s Virtual Call Center Software. He reports the implementation status and man-hours consumed during implementation to the managers.

Teleiman LLC: Solving Complexities To Take Your Business To The Next Level

Call centers are simply a place where calls are made and received by call center agents in order to pursue customers for marketing purpose and respond to their queries. Being a hub for both inbound as and outbound telemarketing, call centers/telemarketing centers ensure fulfilling of marketing purposes of clients of all sizes and types that hire call centers for finding new business opportunities and offering their existing customers post-sales services. When it comes to finding a perfect call center that is outstanding and customer-oriented, Teleiman LLC catches all eyes and makes its presence felt in the industry with qualitative telemarketing solutions.

Based on its strong foundational ethics, compliance and integrity, Teleiman LLC always seeks to provide you with a professional telephone handling service that is highly useful both for its clients and their targeted audience. That is why the call center offers a full range of telemarketing and customer services that consist of voice and non-voice services, elegantly tailored by Teleiman LLC for various industries. The call center is run by its CEO Robb Auber who understands the needs of its clients, handles all processes and responds to all Teleiman LLC complaints in a way that is beneficial both for the clients and the call center itself.

According to Roger, SVP Global Contact Center Operations at NAVEX Global and the person who had already managed Robb at Air Relay Corp, “Robb was instrumental in the success of turning around our offshore operations in Manila. He dropped everything and relocated half way around the world to take on the huge challenge of taking our strategic objectives and finding ways to ahcieve them in a new and very different culture. He taught me that you can't impose western thinking in another culture but rather you...”

Teleiman LLC: Serving a number of industries with a quick response

According to Harvard Business Review “Companies that try to contact potential customers within an hour of receiving queries are nearly 7 times as likely to have meaningful conversations with key decision makers as firms that try to contact prospects even an hour later. Yet only 37% of companies respond to queries within an hour.” This quote shows the importance of getting connected to clients and responding back without spending even a single second. Customers always come with loads of queries and expect immediate responses from the companies or agencies that have a legal authority to respond to these queries. Generally, companies take time in responding to all queries raised by the customers. And this makes customers feel uneasy; urging them to switch over to new options and turn ongoing business relations sour.
When it comes to satisfying potential customers through meaningful conversations keeping time and cost in mind, Teleiman LLC catches all eyes and makes its presence felt in the call center industry. The call center, functioning under its CEO Robb Auber, is known for delivering the best and uncompromised business solutions that conveniently match the exact needs of customers and make them happy and satisfied with the final outcome.

Leading call center Teleiman LLC makes a real difference to the business and marketing needs of its new as well as existing clients with telemarketing and customer care services in the form of voice and non-voice services, tailored for a number of industries. These industries include:

• Telecommunication: Technical help desk, payment and billing, technical support, complaint resolution.
• eCommerce: Order processing, product cataloging, order tracking and online product support.
• Banking and finance: Mortgage, retail and loan servicing.
• Travel and leisure: Online ticketing, customer care, reservation management, customer care and refund processing.
• Health care: Plan building, claims pre-adjudication, member calls, claim adjudication.
• Shared services: Recruitment and human resources, Finance and accounting, IT support and workforce management.

Teleiman’s professional, skilled and experienced team and agents call back qualified prospects within 10 minutes of form submission. That is why it increases sales exponentially and generates leads for businesses of all sizes and types, irrespective of their relevant industries. From handling customer contacts to creating daily work schedules, the call center does a lot of operational and management activities in order to make their customers happy and satisfied. With these activities Teleiman helps its clients solve their queries in the least amount of time.

Teleiman LLC: Restructing call center operations with six main functions

Outsourcing companies of all sizes and types like to save more on time, cost and processes so that they can stay ahead of their competitors in the market. They take the services of call centers in order to handle customers’ queries and offer them the best solutions that make them feel happy and satisfied. When it comes to giving outsourcing companies what they want and what they expect from call centers, Teleiman LLC catches all eyes and makes its presence felt in the industry. Now, the major question is ‘what sorts of outsourcing benefits all outsourcing companies can expect from Teleiman call center?'

Teleiman telemarketing services are made for all industries, such as telecommunication, banking and finance, health care, eCommerce, shared services, and travel and leisure. Mentioned-below are some of the common benefits that all outsourcing companies can have from the call center.

Increase Efficiency: The call center ensures that investing in in-house staff and equipment can be inefficient. That is why it offers economies of scale for increased profits and the best-in-breed practices to augment results.

Reduce Labor Cost: The process of hiring, training, and supporting staff consumes time and increases costs. With Teleiman’s outsourcing solutions, outsourcing companies can refocus on their resources for maximum ROI.

Focus on Core Business: Every business has limited resources. Teleiman’s outsourcing benefits give businesses more time to focus on serving their customers, generating income, and growing their business.
Control Capital Cost: Outsourcing with Teleiman helps businesses convert fixed costs into variable costs, and release capital for investment into revenue-producing activities.

Know Teleiman LLC team that smooths call center operations easily

No call center can excel and overcome the expectations of its clients until it has a highly qualified, skilled and professional team. With this team, call centers achieve all goals, smooth everyday operations, manage day-to-day activities, respond to all calls, build a relationship with customers and help businesses get a competitive niche in the market. Teleiman LLC is known for its flawless and qualitative call centers/telemarketing solutions. Mentioned-below are description of three Teleiman’s higher executives that control call center operations under the leadership of their CEO Robb Auber.

Via Nicholas, SVP operations

Via is an astute professional with more than 10 years of progressive call center experience. She has a good authority in inbound and outbound sales, customer service, and operations. She is a keen strategist and has an expertise in managing entire operations with a direct focus on profitability and resource optimization. Moreover, she is fluent in developing and streamlining systems in order to increase operational effectiveness. She also does her best to meet operational goals by following all cost, time, and quality parameters.

Carol Eran, director of quality and training

Eran is a professional call center specialist having more than 15 years expertise in account management, production, and quality assurance. Her ability to build high performing and morale teams makes her unique in the industry. Her strong desire to develop customer and employee relationships allows her to improve retention, attendance, and increase business productivity and profitability. She is outstanding when it comes to gathering, analyzing, and reporting on quality data.

Van Del Mundo, director of Information Technology

Mundo successfully manages and leads all aspects of campaign implementation using Five9’s Virtual Call Center Software. He reports to managers on the implementation status and man-hours consumed during the implementation process. He easily converts campaign requirements into call center solutions by influencing the features of the Five9 Virtual Call Center.

This Teleiman LLC team owns the capability of delivering timely, cost-effective and user-friendly call centers/telemarketing solutions.

Teleiman LLC Team helps clients avail satisfactory telemarketing solutions

In the world of cut-throat competition, businesses of all sizes and types give special emphasis on marketing efforts to make their clients feel happy and satisfied. When it comes availing satisfactory telemarketing solutions through the leading call centers, Teleiman LLC makes things happen for its numerous clients. The experienced leadership of Robb Auber, CEO Teleiman call center, leverages intelligent strategy, top people, and best-practice training and quality processes in order to give clients of all sizes and types get outstanding results.

DISCOVER Networks, Price water house Coopers, Verizon, Safeway, American Express, GE, Chase, CBRE, Citi, Capital One, Time Warner and Ford are names of some of the prominent clients who selected Teleiman for having the best and timely telemarketing solutions. Teleiman LLC team possesses a combined 60 years of strong multinational, cross-functional, domain, and subject matter expertise in the contact center industry. The team has worked for multiple clients in the USA, UK, Australia, Canada, India, and the Philippines. The team also has wide and exhaustive experience in direct response, call center sales, upselling, cross-selling, consulting, and business process outsourcing. More importantly, the most team members have worked for Discover Financial Services through a third-party.

The Teleiman team consists of Via Nicolas, SVP of operations; Carol Eran, director of quality and training; Van Del Mundo, director of information and technology.  The Teleiman team is proudly led by its highly experienced and professional CEO. He is analytical, goal-focused, and results-oriented. Carrying an experience of more than 15 years in structuring high-performing call centers, developing BPO models, streamlining processes, and implementing supporting technologies, Auber knows how to reduce expenditures, boost existing productivity, and augment profits. In addition to that, he has a flair for adapting quickly to dynamic business environments or processes. He likes to adopt a pragmatic approach to improvise telemarketing solutions to resolve complex business issues.