No call center can excel and overcome the expectations of its clients until it has a highly qualified, skilled and professional team. With this team, call centers achieve all goals, smooth everyday operations, manage day-to-day activities, respond to all calls, build a relationship with customers and help businesses get a competitive niche in the market. Teleiman LLC is known for its flawless and qualitative call centers/telemarketing solutions. Mentioned-below are description of three Teleiman’s higher executives that control call center operations under the leadership of their CEO Robb Auber.
Via Nicholas, SVP operations
Via is an astute professional with more than 10 years of progressive call center experience. She has a good authority in inbound and outbound sales, customer service, and operations. She is a keen strategist and has an expertise in managing entire operations with a direct focus on profitability and resource optimization. Moreover, she is fluent in developing and streamlining systems in order to increase operational effectiveness. She also does her best to meet operational goals by following all cost, time, and quality parameters.
Carol Eran, director of quality and training
Eran is a professional call center specialist having more than 15 years expertise in account management, production, and quality assurance. Her ability to build high performing and morale teams makes her unique in the industry. Her strong desire to develop customer and employee relationships allows her to improve retention, attendance, and increase business productivity and profitability. She is outstanding when it comes to gathering, analyzing, and reporting on quality data.
Van Del Mundo, director of Information Technology
Mundo successfully manages and leads all aspects of campaign implementation using Five9’s Virtual Call Center Software. He reports to managers on the implementation status and man-hours consumed during the implementation process. He easily converts campaign requirements into call center solutions by influencing the features of the Five9 Virtual Call Center.
This Teleiman LLC team owns the capability of delivering timely, cost-effective and user-friendly call centers/telemarketing solutions.
Via Nicholas, SVP operations
Via is an astute professional with more than 10 years of progressive call center experience. She has a good authority in inbound and outbound sales, customer service, and operations. She is a keen strategist and has an expertise in managing entire operations with a direct focus on profitability and resource optimization. Moreover, she is fluent in developing and streamlining systems in order to increase operational effectiveness. She also does her best to meet operational goals by following all cost, time, and quality parameters.
Carol Eran, director of quality and training
Eran is a professional call center specialist having more than 15 years expertise in account management, production, and quality assurance. Her ability to build high performing and morale teams makes her unique in the industry. Her strong desire to develop customer and employee relationships allows her to improve retention, attendance, and increase business productivity and profitability. She is outstanding when it comes to gathering, analyzing, and reporting on quality data.
Van Del Mundo, director of Information Technology
Mundo successfully manages and leads all aspects of campaign implementation using Five9’s Virtual Call Center Software. He reports to managers on the implementation status and man-hours consumed during the implementation process. He easily converts campaign requirements into call center solutions by influencing the features of the Five9 Virtual Call Center.
This Teleiman LLC team owns the capability of delivering timely, cost-effective and user-friendly call centers/telemarketing solutions.
