Teleiman.com’s U.S. and Manila facilities and systems are integrated with the finest networking, data, and call center technology for delivering superior performance, security, and reliability to its global clients. Teleiman offers inbound and outbound telemarketing services and it has a clear advantage over other call centers as it renders its clients a higher level of satisfaction. With its voice and non-voice telecalling services, Robb Auber’s professional and experienced Tele-calling team makes a real difference to the marketing needs of all clients.
Reliability: PCI compliant, comprehensive disaster recovery systems, and 100% power backup.
Extras: close to amenities and transportation, PEZA (Philippine Economic Zone Authority) support, and HR support.
Robust Geo-redundant network architecture:
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Scalable, reliable architecture
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Made from world-class technology
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Georedundant–PoP’sin Los Angeles and U.S. East Coast
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All connectivity requirements supported, from ISDN PRI to SIP trunks
Best-in-class communications infrastructure and Intelligent systems integration:
Five9 for manual, preview, progressive or power, and predictive dialing, optional message playback for answering machines, nuisances percentages observed and logged for compliance, Ofcom / TPS compliance and FCC / DNC playback compliance.
Comprehensive data security
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Handling of confidential data by employees designated with approved access
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Segregation of servers based on roles
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Disabling of unnecessary services
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Automatic pushing of AV definitions
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Updation of PC workstations
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Comprehensive password content/change procedures are in place and enforced.
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PCI Level Certification for all procedures and policies.
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Transferring of all file using SFTP (secure FTP) protocols.
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Maintenance of clean desk and clear screen policies.
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